Shipping and Refund Policy

Shipping and Refund Policy

Effective Date: 5th January 2025
WhatsAround Technologies Pvt Ltd (“we,” “our,” or “us”) is committed to providing a seamless experience for purchasing tickets and redeeming offers. This Shipping and Refund Policy explains how we handle ticket delivery and refund requests.

Ticket Delivery

1. Delivery Method
   • Upon successful purchase, your ticket or voucher will be delivered via:
     • Email: Sent to the email address provided at checkout.
     • Website Account: Accessible through your account under the “My Purchases” or “My Tickets” section.

2. Delivery Time
   • Tickets or vouchers are typically delivered instantly after payment confirmation.
   • In rare cases, delivery may take up to 15 minutes. If you do not receive your ticket, please contact support immediately.
3. Ticket Format
   • Tickets or vouchers can be presented in digital form or printed, as specified in the confirmation email.
4. Customer Responsibility
   • Ensure the email address entered during checkout is correct.
   • Check your spam/junk folder if the ticket does not appear in your inbox.

Refund Policy

1. Eligibility for Refunds
   Refunds are issued under the following conditions:
   • Event Cancellation: If the event is canceled by the organizer, a full refund will be issued.
   • Technical Issues: If a payment error results in no ticket delivery, and the issue cannot be resolved.
   • Errors in Purchase: If you accidentally purchase the wrong ticket and notify us within 24 hours, provided the event is more than 48 hours away.
2. Non-Refundable Scenarios
   Refunds will not be provided for:
   • No-shows: If you fail to attend the event.
   • Partially Used Tickets: If you do not use the full value of a ticket or voucher.
   • Change of Plans: If you decide not to attend an event for personal reasons.
3. Rescheduling or Transfers
   • If the event is rescheduled, your ticket will automatically be valid for the new date.
   • If you cannot attend, some tickets may be transferred to another person. Contact support for eligibility.
4. Refund Request Process
   • Refund requests can be submitted via email at amal@whatsaround.digital or through the “Help” section on the website.
   • Provide the following details:
     • Order ID
     • Event name
     • Reason for refund

5. Refund Timeline
   • Approved refunds will be processed within 7-10 business days.
   • Refunds will be issued to the original payment method or as store credit, depending on the circumstances.
6. Service Fees
   • In certain cases, a small processing fee may be deducted from the refund amount.

Event Changes or Cancellations

1. Organizer Changes
   • If an event is postponed, canceled, or significantly changed, we will notify you via email.
   • Refunds or rescheduling will be handled based on the organizer’s policy.
2. Credits for Canceled Events
   • In lieu of a refund, some events may offer credits or vouchers for future use.

Customer Support

For assistance with ticket delivery or refund requests, please contact:

• Email: amal@whatsaround.digital
• Phone: +91 8089385352

Policy Updates

This Shipping and Refund Policy is subject to change. Users will be notified of updates via email or a prominent notice on the website.